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FAQs

Please select a question below:

1. Where and how can I purchase Bugambilia products?
Bugambilia products are readily available through our extensive network of Foodservice Equipment suppliers and Broadline distributors. Additionally, Bugambilia products and the distributor network are supported locally by regional sales representatives, who offer one-on-one service and personalized consultation to help you find the products best suited for your needs. To find the representative nearest you, please take a look at our representative locator.
2. Does Bugambilia offer a Warranty on their resin coated products.
Yes, Bugambilia merchandise used for cold food service is guaranteed to be free of manufacturer's defects and chipping or lifting of its coating for 3 years from date of puchase, under normal use. For warm food service, the merchandise is guaranteed to be free of manufacturer's defects and chipping or lifting of its coating for 1 year from date of purchase under normal use.  If product is abused damage can occur.
3. Are Bugambilia resin coated products dishwasher safe?
Yes, Bugambilia resin coated products are dishwasher safe. Steam or high temperature dishwashing machines that reach in excess of 200°F/93°C will not damage the coating. Any detergents or sanitizers except for iodine may be used. Bleach will not damage the coating. White type scouring pads may be used.
4. Can metal utensils be used with the Bugambilia resin coated products?
Yes, any metal utensils except for a carved or serrated knife or sharp utensils may be used with the Bugambilia resin coated products.
5. Will the Bugambilia resin coated products keep my food cold or warm?
Yes, the Bugambilia resin coated products can tolerate a temperature range from -20º F to 200ºF. Bugambilia resin coated products may be placed in the freezer, refrigerator or warming oven not to exceed 200ºF/93°C prior to service. The cast aluminum base is a great conductor of temperature and therefore food will maintain correct serving temperatures for extended periods of time. Bugambilia resin coated products work great when placed directly on ice, on cold tables or in deli cases. Heat lamps may be used. Hot table surfaces, steam table stainless steel surfaces, and dry heat temperatures that reach in excess of 200°F/93°C will break down, melt, lift or separate coating from alunimum body.
6. Are the Bugambilia resin coated products available in any color?
Yes, all the Bugambilia resin coated products are available in our 22 colors as well as our polished aluminum finished.
7. Who uses the Bugambilia resin coated products?
Bugambilia resin coated products are widely used in numerous Hotels, Resorts, Casinos, Country and City Clubs, Restaurants, Cruise Lines, Banquet Facilities, Colleges and Universities, Hospitals, Supermarkets, Gourmet Stores, Deli’s, Convention Centers and VIP suites in Sports Stadiums.
8. Are Bugambilia resin coated products only available in the USA?
No, In addition to the USA Bugambilia resin coated products are available worldwide. Please request further information.
9. Can I cook, bake or prepare food in the Bugambilia resin coated products?
No, Bugambilia resin coated products are designed for presentation and display only and not for cooking, baking, food preparation or food storage.
10. Can I expose Bugambilia resin coated products to an open flame like a Sterno, stove top or broiler?
No, Bugambilia resin coated products may not be exposed to an open flame like a Sterno, stove top or broiler. Do not place in an oven in excess of 200º F/ 93°C or on hot surfaces that reach in excess of 200°F/93°C.
11. Will Bugambilia resin coated products stain?
Yes, unfortunately certain foods may stain our lighter colors. Staining can be more severe when product is used in warm applications. Certain stains may be removed by soaking the item in a solution of bleach and soapy water overnight and then running through the dishwasher machine.